Legal · Last updated October 2026
Terms of service
These are the terms you agree to when Service Flow 360 follows up quotes and invoices for your business, or builds and looks after your website. They are written to match what the home page promises. If the two ever disagree, tell us and we will fix it.
The service
Follow-up
You forward each quote or invoice as you send it. We follow up each quote 2, 5 and 10 days after it was sent, and remind each invoice on its due date and then 7 and 14 days late, by text or email, in your business's name and in wording you approved before anything was sent. A reply from your customer stops the follow-up and is passed to you. Each Monday you get one page showing who replied, who paid and who still owes you.
Website
On the website plans we also build a phone-first website on your own domain, host it and look after it.
What we do not do
We do not collect debts, give legal or financial advice, or hold conversations with your customers pretending to be you. We cannot promise that a customer will reply or pay.
Prices and payment
Prices
Follow-up is $199 a month. Follow-up and website is $349 a month. Owning the website outright is $2,990 once, then $149 a month. All prices are in Australian dollars and include GST.
When billing starts
Billing starts the day the first message goes out and is charged monthly in advance. The monthly price covers up to 500 messages a month. If you are heading past that, we tell you before anything extra is charged.
The guarantee
If the first 30 days do not recover more than the month costs, the next month is on us. You tell us what came in, we compare it to the invoice, and the credit goes on the next bill.
Price changes
We give you at least 30 days' written notice before a price changes. You can cancel before it takes effect.
Cancelling
There is no minimum term and no exit fee. Cancel by emailing [email protected]. Follow-ups stop straight away, the month you have paid for is not refunded, and nothing further is charged. We give you a copy of your customer list and message history if you ask, then delete ours within 30 days.
If we miss one
If we miss a follow-up you gave us, that month is free.
Who owns what
Always yours
Your domain, your words, your photos, your customer list and your message history are yours from day one, on every plan.
The website on the monthly plan
While you pay by the month, the website we built stays ours: its design, layout and setup. If you cancel, the site comes down. You can buy it at any time, including when you cancel, for $2,990.
The website when you buy it
Once the $2,990 is paid, the website and its setup are yours. You also get a handover pack with every part of the setup written down, so you can run it yourself or take it elsewhere. The $149 a month covers hosting and looking after it, and you can cancel that at any time and keep the site.
Your side
Your customers' details
You confirm that the people you ask us to contact are your own customers, that each message is about a quote or invoice you sent them, and that you are allowed to contact them about it. If a customer tells you they do not want to be contacted, tell us and we stop.
Wording
You approve the wording before anything is sent. You are responsible for what the quote or invoice itself says, including the amount.
Logins
Any login you give us is used only for your work and removed when the work is done or you ask.
Privacy
How we handle your information and your customers' information is set out in the privacy policy.
If something goes wrong
Nothing in these terms takes away rights you have under the Australian Consumer Law. Beyond those rights, our responsibility for any loss is limited to the fees you paid us in the three months before the problem, and we are not responsible for lost profit or for a customer who does not pay you.
Changes to these terms
If we change these terms we tell you by email at least 30 days before the change applies. You can cancel before it does.
Contact
Service Flow 360, Australia. [email protected] · 0435 796 905